Computer drop off & collection procedure

 

AR Computer Repairs are still open but are no longer doing callouts/house visits or working inside customers premises.

By arrangement you can still drop off computers for repair as not all problems can be repaired remotely.

Drop-off and collections can ONLY be done at a prearranged time during business hours which are 9am-6pm Monday – Friday and 9.30am – 2pm Saturdays.

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How can I help?

Please wipe down your computer & accessories before bringing them round and after you pick them up.

Either use wipes or spray antibacterial surface cleaner onto a cloth and wipe with this.

DO NOT spray or pour any cleaning liquid directly onto your computer or accessories!

*** If dropping off a laptop please bring its charging lead and mains plug ***

Make a note of any passwords needed to logon to the computer along with your contact details.

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What is the procedure for dropping off or picking up a computer?

At the agreed time, a table will be put outside my front porch so you can place the items for repair on it.

I will be outside on the drive and maintain a social distance (approx. 4 metres away) so we will be able to talk. We have had a new waterproof canopy with lights installed that will be extended over the table when it is raining to keep you and your computer dry. The items will be cleaned and sanitised before being taken inside to be worked on.

Once work is complete the items will be cleaned and sanitised again and put back on the table for collection at an agreed time. I will again be outside at a social distance to answer any questions and also to make sure no one else removes your property!

Our address and map to find us can be found here https://www.arcomputerrepairs.com/contact/

Please use this to help calculate how long it will take you to arrive when booking a drop off or collection.

Items can be booked in to be dropped off or collected either on the hour or on the half hour during business hours.

The preferred method of payment is by bank transfer and I will supply you with the bank details. If you can’t do bank transfers you can pay by cheque which should be put on the table.

Payment is due on completion of work.

Cash can only be accepted by prior arrangement for low value repairs.

NOTE – If you find you can no longer arrive at the agreed time, are running late or need to rearrange please contact me ASAP.

Please click here for the latest information on our Covid precautions.