August update – Callouts & drop off procedure

 

CALLOUTS

AR Computer Repairs are open and have resumed callouts/home visits and working inside customers premises but the number of appointments available are very limited.

While the risk of Covid-19 has reduced it has not gone away so precautions including sanitizing our hands before and after each job and wearing a face mask and face shield will be normal for the next few months when working inside your premises. Please wear a face covering yourself and open a window in the room we will be working in. Social distancing should be observed as much as possible. If any customers have additional Covid-19 precautions they would like us to observe please get in touch.

We have a very high workload due to the lockdown and it will remain much quicker and safer if you are able to drop your computer off for repair rather than wait until we can schedule in a callout.

Please only book a callout if you and everyone in your household are feeling well and not self-isolating or have recently come into contact with anyone who is now self-isolating as a precaution.

Callouts should ideally be prioritised for when the repair can only be done on your premises.

 

COMPUTER DROP OFF AND COLLECTION PROCEDURE

By arrangement you can drop off computers for repair as not all problems can be repaired remotely.

Drop-off and collections can ONLY be done at a prearranged time during business hours which are 9am-6pm Monday – Friday and 9.30am – 2pm Saturdays.

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How can I help?

Please wipe down your computer & accessories before bringing them round and after you pick them up.

Either use wipes or spray antibacterial surface cleaner onto a cloth and wipe with this.

DO NOT spray or pour any cleaning liquid directly onto your computer or accessories!

*** If dropping off a laptop please bring its charging lead and mains plug ***

Make a note of any passwords needed to logon to the computer along with your contact details.

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What is the procedure for dropping off or picking up a computer?

At the agreed time, a table will be put outside my front porch so you can place the items for repair on it. I will be outside on the drive and maintain a social distance (approx 4 meters away) so we will be able to talk. If it is raining the table will be inside the front porch. In which case please place the items on the table, ring the doorbell and step back.

The items will be cleaned and sanitised before being taken inside to be worked on.

Once work is complete the items will be cleaned and sanitised again and put back on the table for collection at an agreed time. I will again be outside at a social distance to answer any questions and also to make sure no one else removes your property!

My address and map to find me can be found here https://www.arcomputerrepairs.com/contact/

Please use this to help calculate how long it will take you to arrive when booking a drop off or collection.

Items can be booked in to be dropped off or collected either on the hour or on the half hour during business hours.

The preferred method of payment is by bank transfer and I will supply you with the bank details. If you can’t do bank transfers you can pay by cheque which should be put on the table.

Payment is due on completion of work.

Cash can only be accepted by prior arrangement for low value repairs.

NOTE – If you find you can no longer arrive at the agreed time please contact me ASAP to rearrange.